Refund Policy
14-day refund. If you are not satisfied with a paid TraderGap subscription, you may request a full refund of your most recent subscription payment within 14 days of that payment. Write to hello@tradergap.ai from your account email; we process approved refunds to your original payment method, normally within 5–10 business days.
What is not refundable
- The MetaTrader auto-sync add-on ($9 per unique connected account, per month). This covers a third-party cost we incur as soon as you connect, and is non-refundable — including where the base subscription is refunded. This is stated before you connect an account.
- Renewals older than 14 days.
- Periods already elapsed after a mid-term cancellation.
Abuse. We may decline refunds where there is evidence of abuse — for example repeated subscribe-and-refund cycles, or bulk data extraction followed by a refund request.
Free trial. The 14-day Ultra trial requires no card and generates no charge, so nothing is refunded.
Consumer rights. If you are a consumer in the EU, this policy is in addition to — and does not limit — your statutory rights, including any right of withdrawal that applies to you.