Terms of Service

Last updated: August 9, 2026 · Effective: August 9, 2026 · Version 1.0

1. Who we are

TraderGap is operated from Italy. Contact: legal@tradergap.ai.

2. What TraderGap is — and is not

TraderGap is an educational journaling and analytics tool for traders. It helps you record, review and analyse your own trading activity.

TraderGap is not: a broker, a prop firm, an investment adviser, a financial adviser, a portfolio manager, or a signal service. We do not execute trades, hold client funds, or provide personalised investment recommendations. Nothing in the Service is financial, investment, tax or legal advice. All trading decisions are yours alone. See the separate Risk Disclaimer, which forms part of these Terms.

3. Eligibility and account

You must be at least 18 years old and legally able to enter into a contract. You are responsible for the accuracy of your registration details, for keeping your password secure, and for all activity under your account. One account per person unless we agree otherwise in writing. Notify us immediately at legal@tradergap.ai of any unauthorised use.

4. Plans, trial and billing

Plans. Free (€0), Essential, Ultra, and — where offered — a limited Founding plan. Current prices, features and limits are those shown at tradergap.ai at the time of purchase.

Trial. The 14-day Ultra trial requires no payment card. Unless you subscribe, your account reverts to Free at the end of the trial. One trial per person.

Subscription and renewal. Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. You authorise us to charge your payment method for each renewal at the then-current price for your plan.

Cancellation. You may cancel at any time in Settings → Plan & billing. Cancellation stops the next renewal; you keep access until the end of the paid period. We do not delete your data on cancellation.

Price changes. We may change prices with at least 30 days' notice before they apply to your renewal. If you subscribed under a “Founding” plan, your locked Founding price is yours for life: it is kept for your account and survives cancellation — if you cancel and later resubscribe, you resume at the same Founding price, even after the Founding offer has closed to new members.

MetaTrader auto-sync add-on. The optional MetaTrader (MT4/MT5) auto-sync is charged per unique connected account, per month, and is non-refundable. Reconnecting the *same* MetaTrader account (same login and server) within a paid period is not charged again. A *different* login is a new account and is charged separately. Any refund of a base subscription does not include this add-on.

Payments. Payments are processed by Stripe. We do not store your full card details. Taxes (including VAT where applicable) are charged as required by law.

Non-payment. If a payment fails we may suspend paid features after reasonable notice and retry attempts.

5. Acceptable use

You agree not to: resell, sublicense or share access to the Service; copy, scrape, reverse-engineer or create derivative works from the Service; circumvent plan limits, gating or usage caps; upload unlawful content or malware; automate access in a way that burdens our infrastructure; or use the Service to provide investment advice or signals to third parties. We may suspend or terminate accounts that breach this section.

6. Your data and content

You keep all rights to the trades, notes and other content you upload (“Your Content”). You grant us a limited licence to host, process and display Your Content solely to provide the Service to you — including sending relevant portions to our AI provider to generate the analyses you request. We do not sell Your Content. We may use aggregated and anonymised data (which cannot identify you or reconstruct your individual trades) to improve the Service and produce statistics. You can export your data or request deletion at any time.

7. Accuracy, third-party data and prop-firm rules — IMPORTANT

The Service depends on data you provide and on third-party sources (market data, economic calendars, broker connections). We provide the Service “as is” and do not warrant that any data, calculation, projection or rule set is accurate, complete, current or uninterrupted.

In particular, and without limitation:

Prop-firm rules. Our prop-firm rule database, guardrails and breach warnings are informational aids only and may be incomplete, outdated or wrong. Prop firms change their rules at any time and without notice to us. You remain solely responsible for knowing and complying with the rules of your own prop firm account. You must verify every rule directly with your prop firm. We are not responsible for any failed evaluation, breached account, lost payout, account closure or fee incurred, whether or not our guardrail warned you.
Pass-probability, projections and simulations. These are statistical estimates based on hypothetical simulations and on data you supply. They are not predictions and not a representation that any result will be achieved. See the Hypothetical Performance Disclosure.
Imports and auto-sync. Imported and automatically synced trades may be incomplete, delayed, duplicated or mis-parsed. You must verify your data. Do not rely on the Service as your official record of account; your broker's or prop firm's statements prevail.
Market and macro data. Provided by third parties, may be delayed or inaccurate, and is for education only.
AI outputs. May be incorrect or incomplete. See the AI Terms.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, change or discontinue features. Where a change materially reduces a paid feature you rely on, we will give reasonable notice.

9. Intellectual property

The Service, including its software, design, text, and the TraderGap name and logo, belongs to us or our licensors. These Terms grant you a limited, personal, non-exclusive, non-transferable right to use the Service. Third-party names and trademarks (including broker, platform and prop-firm names) belong to their owners and are used for identification only; their use does not imply any affiliation or endorsement.

10. Limitation of liability

To the maximum extent permitted by law: we are not liable for trading losses, lost profits, lost payouts, failed evaluations, breached accounts, loss of data, or any indirect or consequential damages. Our total aggregate liability for any claim relating to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded by law — including liability for fraud, or for death or personal injury caused by negligence — and, if you are a consumer in the EU, nothing limits your mandatory statutory rights.

11. Indemnity

You agree to hold us harmless from claims arising out of your breach of these Terms or your unlawful use of the Service.

12. Termination

You may close your account at any time. We may suspend or terminate your account for a material breach of these Terms, giving notice where reasonably possible. On termination you may export your data for a reasonable period before deletion.

13. Changes to these Terms

We may update these Terms. For material changes we will give reasonable advance notice (in-app or by email). Continuing to use the Service after the effective date means you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by Italian law. Disputes fall under the competent Italian courts. If you are a consumer, you may also bring proceedings in the courts of your country of residence, and you may use the EU Online Dispute Resolution platform.